The best software fits into the culture and work patterns of the people who use it.

User-centered design includes typical users as key members of the design team. Design teams meet from one to three times to try-out and critique design simulations.

Simulation test-drives allow us to observe how the design affects users - points of confusion are identified quickly, and best-fit techniques reveal themselves. The test-drives also engage the prospective users in generating ideas; and in making sure the system speaks their language and works in their world.

Best of all, user-designers take ownership of the new software - the single most important factor for the installation and long term success of the system.