The best software fits into the culture and work patterns of
the people who use it.
User-centered design includes typical users as key members of
the design team. Design teams meet from one to three times to
try-out and critique design simulations.
Simulation test-drives allow us to observe how the design affects
users - points of confusion are identified quickly, and best-fit
techniques reveal themselves. The test-drives also engage the
prospective users in generating ideas; and in making sure the
system speaks their language and works in their world.
Best of all, user-designers take ownership of the new software
- the single most important factor for the installation and long
term success of the system.